FAQ
📘 FAQ – Frequently Asked Questions
Welcome to our Help Center! Here you’ll find quick answers to common questions. Still need help? Reach out to our support team anytime.
🛍 Orders
Q1: How fast will my order be processed?
We usually handle orders within 1–3 business days once payment clears. Please note we don’t process orders on weekends or public holidays. Orders placed on Fridays or holidays will move forward the next business day.
Q2: Can I update or cancel my order?
If your order hasn’t entered the packaging stage, we can still help with changes or cancellations. Contact us quickly at support@[yourdomain].com with your order number.
Q3: What payment options are available?
We currently accept:
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Major credit/debit cards (Visa, MasterCard, American Express, Discover)
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PayPal
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Apple Pay & Google Pay
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Shop Pay (installments available for eligible orders)
Q4: I didn’t receive a confirmation email — what now?
Check your spam/junk or promotions folder first, and confirm your email address is correct. If you still can’t find it, contact us and we’ll resend it right away.
🚚 Shipping & Delivery
Q5: Do you ship internationally?
Yes! We ship to:
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All U.S. states (including Alaska & Hawaii)
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Canada, Australia, the UK, and select EU countries
For availability in your region, check your ZIP/postal code at checkout or contact us.
Q6: How long does delivery take?
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U.S. Standard: 3–7 business days
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U.S. Expedited: 1–3 business days
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International: 7–21 business days (depending on customs & destination)
Q7: How do I track my order?
Once shipped, you’ll get an email with your tracking number and a link. You can also log into your account to check order status anytime.
Q8: My order says “delivered,” but I didn’t get it.
Please check:
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With neighbors, roommates, or your building’s front desk
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Around your mailbox, porch, garage, or parcel locker
Still missing? Contact us right away and we’ll investigate with the carrier.
🔁 Returns & Refunds
Q9: What’s your return policy?
You can return items within 30 days of delivery, as long as they’re unused and in original packaging. See our full Return Policy for details.
Q10: Are there items I can’t return?
Yes. Non-returnable items include:
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Used or damaged products
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Custom/personalized pieces
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Final sale or clearance items
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Opened beauty or hygiene goods (for safety reasons)
Q11: Do I cover return shipping costs?
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If it’s our fault (defect, wrong item), we cover the cost.
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If it’s a change of mind or preference, return shipping is on you.
Q12: How soon will I get my refund?
Once we receive and check the return, refunds are issued within 5–10 business days back to your original payment method.
🛡 Product Quality & After-Sales
Q13: What if my order arrives damaged?
Please send us clear photos at support@[yourdomain].com within 72 hours of delivery. We’ll reply within 24 hours and arrange a replacement or refund.
Q14: Do your products include a warranty?
Most kitchenware, textiles, and décor don’t come with warranties. For electronics or special items, please check the product description or contact us for details.
🧾 Other Questions
Q15: Can I use discount codes?
Of course! Enter your valid promo code at checkout. Note: some offers can’t be combined.
Q16: Can I send an order as a gift?
Yes! Mark your order as a gift during checkout. We’ll remove price tags and, when possible, provide simple gift-ready packaging.
Q17: How can I reach you?
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📧 Email: info@delightfulnest.xyz
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📍 Address: 979 Flamevine Ln, Vero Beach, FL 32963
Our team usually responds within 24 hours.
✨ Delightful Nest is here to make your shopping smooth and joyful.